We appreciate your trust in NetProtectKart, and we are committed to ensuring your satisfaction with our products and services. Please carefully review our Refund Policy outlined below. For additional details, we encourage you to refer to our Return Policy and FAQ section on our website.

1. 30-Day Product Guarantee

NetProtectKart aims to provide excellent customer assistance and fair refund services. We offer a 30-day product guarantee to ensure our customers are satisfied with the product(s) they purchase. Within 30 days of delivery, NetProtectKart will issue a full refund.

2. Software Returns

Due to licensing and copyright laws, we cannot accept returns on software once a package has been opened, or the software has been downloaded and installed in the case of products sent via electronic delivery. Defective software will be exchanged for the same title only, as per NetProtectKart’s 30-day warranty. Terms and conditions may vary by product or manufacturer.

3. Incorrect or Defective Items

NetProtectKart will cover the return shipping for incorrect or defective items resulting from any shipping error on our part. Customers can expect to receive a refund within 2-3 weeks, which includes shipping time back to our company, an authorization check, and refund processing. Refunds will be issued in the original method of payment. If you receive an incorrect or defective item due to an error on our part and wish to replace it, NetProtectKart will cover the return shipping for the incorrect item and expedite the correct item to you via upgraded shipping.

4. Return Procedure

All returns require an Order Confirmation Number (OCN). Obtain an OCN by sending an email to support@netprotectkart.com. In your email, include your original order number, the product title for return, the condition of the products, and the reason for the return. DO NOT ship the product back without an OCN; we will not be responsible for products returned without an OCN. For all returns, shipping is pre-paid by the customer.

5. Electronic Delivery

For products delivered electronically, NetProtectKart will process the product/license key through manufacturer verification to ensure the product has not been activated or tampered with. Upon successful verification, NetProtectKart will refund the purchase price in the original method of payment.

Need Help?

If you have any questions or concerns regarding refunds and returns, please contact us at support@netprotectkart.com.

Thank you for choosing NetProtectKart. Your satisfaction is our priority.